Web Shop policy

Shipping, Delivery, Taxes and Duties
Twinkles is sold online worldwide. When you have made your order and paid via PayPal or CC you will receive order confirmation by email. We ship your order within 3 days from receiving payment. Delivery time ranges from 5 to 15 days depending on your location. For international orders that are assigned a tracking code you will be emailed the code when shipping takes place.

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. Twindent cannot control and is not responsible for any duties/taxes applied to your shipment. As importer you will be responsible for paying all charges for customs clearance.

Twindent will supply all necessary documentation for a speedy clearance. If your customs require additional information please forward any inquiery to us.

There is a three-year guarantee on all Twinkles gold and white gold jewelry. The crystal elements are not covered by this guarantee. Twindent is not responsible for any injuries that may result from bonding, use or removal of Twinkles. We do not accept a fallen out Twinkles as reclamation as we cannot guarantee the dentists work. Please ask your dentist about guarantee of the bonding.
Returns & Replacements 
We honor EU regulations on consumer goods, with an extension up to 30 days. Accessories used for business purpose are excempt from the return policy.
You have the right to return goods within 30 days. 
– Goods should be returned no later than 30 days after receipt, as new and unused and in the original packaging. The customer is obliged to cover shipping costs incurred in returning a product(s). Your statutory rights are not affected. When returning goods, please enclose a copy of the invoice. To return please  e-mail logistics from the contact page to advise.
Ship to :
Österängsgatan  6
ph 07318180142 (for shipping purpose only)
If you refuse a shipment from Twindent, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Twindent. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Payment and Pricing
We use Nets or PayPal to safely process your payment. All purchases must be prepaid to deliver. Prices are subject to change without previous notice. 
Most banks have an automatic volume security block on online international transactions. Please note that we are located in Sweden and sometimes authorisation fail due to a security block by the card issuer when your purchase reach a certain limit.
Please contact your bank or card issuer in order to lift the block for your order.
Viewing Orders
If you have created an account you can see your order history. We do not provide tracking number but our delivering partner will contact you for delivery. If your order is not received within the stated time please contact us for tracking. If you need to revise your order, email us immediatly. Shipped orders cannot be altered, but follow the return policy.
We will not disclose any personal account information to third party. We do not send textmessages unless it's information about your specific order.